Help/ FAQ

We are here to deviate from the normal and bring you designs and products that resonate with people who are here to rewrite their story. We don’t cut cost and ensure that only the best possible materials reach you when you take time to buy our products and recommend our name to your loved ones.

We sincerely thank each and everyone of you who has made us make our products what they are while sharing our design philosophy and values.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment centre for dispatch within 24-48 hours after the order is placed.

Shipping time: Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).This refers to the time it takes for items to be shipped from our fulfillment centre to the destination.

Please Note: Even though our shipping partners are working overtime to deliver on time but due to the ongoing pandemic, they are still working with limited staff. Delivery of your orders may be delayed by up to 15 days

You can track your order once it has been dispatched from our warehouse. Our shippers offer state of the art tracking for the orders which ensures that you will be kept updated with regular SMSs to your registered mobile number and an Email will be sent with a link to your email ID that you provided at the time of placing the order and we are also working to provide tracking from your account page through your Order ID.

We want you to be 100% satisfied with your LetsDviate purchase and keeping that in mind we have formulated our return policy.

+Customers can return their order within 7 days after an order has been delivered If you have received a defective/damaged product or have quality issues, please share an image/video of the product received for verification purpose within 48 hours of the delivery on info@letsdviate.com and we will get back to you.

+In the interests of hygiene the product should be unworn, unwashed and in unused condition with all original tags (if any) and packaging intact. We may refuse returns where it's obvious that the item has been worn, washed or soiled.

If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other query regarding this, you can contact thru email on info@letsdviate.com.

Please note that Already replaced/exchanged items are not eligible for a return.

You can only apply for a Return from your LetsDviate account. Please Login to your account, go the ‘My Orders’ section, click on ‘View/Edit Order Details’ for the respective order and initiate the return ensuring that you fulfil the above conditions.

Once ready, just let us know and we will get them collected or else in case you wish to self ship, then please courier the product(s) to the address mentioned below:

Challenger 2/305, Thakur Village, Kandivali(e), Mumbai 400101.

To self-ship your returns, raise a return request and once approved you can ship them to us, you are also requested to pack the items securely to prevent any loss or damage during transit. For returns, we recommend you to do it through a reliable local courier service. Please share the shipping details on info@letsdviate.com with your Order ID mentioned.

If you need to make a change to your order (clothing size, shipping address, etc) or cancel your order, the request must be sent via email to info@letsdviate.com within 3 HOURS of placing your order.

After 3 hours, all orders are final, including those in which you entered the wrong shipping address - no cancellations will be allowed as we would have already processed the order including printing as many of our products use the latest Direct To Garment Printing technology which is done as per individual order.

Nevertheless before the order has been shipped do get in touch with us through Email on info@letsdviate.com and we will surely try to find a solution.

For Returns-Once we receive the products and our customer service has carried out the inspection to ascertain the reasons for return, we will initiate the process of crediting the money to your Letsdviate account (generally within 2 business days) or as mutually agreed by us.

For Cancellations- For orders cancelled within 3 hours of making the initial order, we will inform our bank to initiate the refund process to your account and that should generally happen within 7-10 business days.

Once initiated, the Letsdviate store coupon code (store credit) can be used to place new orders.

Please note that the COD charges (if any) are NON-Refundable and only the purchased amount will be refunded as mentioned above.

Refunds are strictly not allowed on sale items.

How can we help you?

ABOUT LETSdVIATE

SHIPPING POLICY

RETURN POLICY

CANCELLATION POLICY

REFUND POLICY

MISCELLANEOUS QUESTIONS